FAQs

Frequently Asked Questions

Q. I haven't received an email after placing my order.
A. Please check your spam folder. If you still cannot find it, please contact us at service@mirezane.com.

Q. Can I change my order details?
A. It may be possible to change your order if it hasn't been prepared for shipping yet. Please contact us as soon as possible.

Q. How long does shipping take?
A. Typically, it takes about 5 to 10 business days after shipping. This may vary depending on the region and shipping conditions.

Q. Can I return an item?
A. We accept returns within 7 days of product arrival, provided the item is unused, unwashed, and meets other conditions. Please check our return and refund policy for details.

Q. Can I exchange an item if the size doesn't fit?
A. Exchanges are accepted for eligible items, provided they are in stock. Return shipping fees may be at your expense.